Ticket triage with policy-aware replies
Input
Support ticket, product FAQ, escalation rules
Output
Suggested answer, risk flags, next owner
ReviewerSupport lead
← Use cases
WizeOS for Support
Triage tickets and reply from approved knowledge.
Help agents respond faster with policy-aware, knowledge-grounded drafts — while sensitive cases stay with a human owner.
Map a Support workflowWorkflows Support teams repeat
Knowledge-grounded reply draft
Input
Customer question, product docs, prior tickets
Output
Draft reply with cited sources
ReviewerAgent
Escalation & QA review
Input
Resolved ticket, quality rubric
Output
QA notes and escalation summary
ReviewerQA reviewer
Knowledge it draws on
- Product FAQ & docs
- Escalation rules
- Past resolved tickets
Governance
Replies are grounded in approved knowledge, and high-risk cases are flagged for a human owner before sending.