Ticket triage with policy-aware replies
Bring
Support ticket, product FAQ, escalation rules
Get back
Suggested answer, risk flags, next owner
← Use cases
WizeOS for Support
Triage tickets and reply from approved knowledge.
Help agents respond faster with policy-aware, knowledge-grounded drafts, while sensitive cases stay with a human owner.
Map a Support workflowHow Support teams use WizeOS
Knowledge-grounded reply draft
Bring
Customer question, product docs, prior tickets
Get back
Draft reply with cited sources
Escalation & QA review
Bring
Resolved ticket, quality rubric
Get back
QA notes and escalation summary
Knowledge it draws on
- Product FAQ & docs
- Escalation rules
- Past resolved tickets
Governance
Replies are grounded in approved knowledge, and high-risk cases are flagged for a human owner before sending.